Terms of Service

Last updated: May 5, 2026

1. Definitions & Acceptance of Terms

These Terms of Service ("Terms") are a binding agreement between the entity or individual accepting them ("Customer," "you") and Salmon Labs, Inc., a Delaware corporation ("Salmon," "we," "us"). By accessing or using any Salmon service — including the platform, API, enrichment tools, dashboards, and documentation (collectively, the "Services") — you agree to be bound by these Terms.

If you are accepting on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree to these Terms, do not access or use the Services.

Individual engagements may be governed by an Order Form or Statement of Work ("Order Form") executed between Customer and Salmon. In the event of a conflict between these Terms and an Order Form, the Order Form controls for that engagement only.

Key definitions used throughout:

• "Customer Data" means any data, files, or content that Customer uploads, submits, or provides to the Services for processing.
• "Enriched Data" means the output returned by the Services after processing Customer Data, including appended fields, verification results, and confidence scores.
• "Authorized Users" means individuals that Customer permits to access the Services under Customer's account.

2. Description of Services

Salmon provides data enrichment, verification, lead generation, and account intelligence services. The Services may include:

• CRM data enrichment and cleansing
• Contact and company data verification
• AI-powered research and agentic data workflows
• RESTful API access for programmatic enrichment
• Dashboards, reports, and analytics

Salmon reserves the right to modify, update, or discontinue any feature of the Services at any time. For material changes that reduce functionality, we will provide at least thirty (30) days' prior written notice.

3. Accounts & Access

To use the Services, Customer must create an account with accurate, current, and complete information. Customer is responsible for:

• Maintaining the confidentiality of account credentials, including API keys
• All activity that occurs under Customer's account, whether or not authorized by Customer
• Ensuring that all Authorized Users comply with these Terms

Customer must notify Salmon immediately at security@salmonrun.ai upon becoming aware of any unauthorized access to or use of Customer's account or credentials.

4. Fees & Payment

Fees for the Services are set forth in the applicable Order Form. Unless otherwise specified:

• All fees are quoted in U.S. dollars and are non-refundable except as expressly stated in an Order Form.
• Invoices are due net thirty (30) days from the invoice date.
• Late payments accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.
• Customer is responsible for all applicable taxes, duties, and levies (excluding taxes based on Salmon's net income).

Subscription terms automatically renew for successive periods equal to the initial term unless either party provides written notice of non-renewal at least thirty (30) days before the end of the then-current term.

5. Data Usage Rights & Restrictions

Subject to these Terms and payment of applicable fees, Salmon grants Customer a non-exclusive, non-transferable, non-sublicensable right to use Enriched Data solely for Customer's internal business purposes.

Customer shall not:

• Resell, sublicense, redistribute, or make Enriched Data available to third parties as a standalone dataset or data product
• Use Enriched Data to build or improve a competing data enrichment or verification service
• Commingle Enriched Data with third-party datasets for resale purposes
• Remove or alter any proprietary notices, source attributions, or confidence scores included in Enriched Data

Customer retains all rights in Customer Data. Customer grants Salmon a limited, non-exclusive license to process Customer Data solely to provide the Services. Salmon will not use Customer Data for any purpose other than performing the Services, and will not share Customer Data with third parties except as required to deliver the Services or as required by law.

6. Acceptable Use

Customer agrees to use the Services only for lawful purposes and in compliance with all applicable laws and regulations. Without limiting the foregoing, Customer shall not:

• Use the Services or Enriched Data to send unsolicited communications in violation of CAN-SPAM, TCPA, GDPR, or any other applicable anti-spam or telemarketing law
• Attempt to reverse-engineer, decompile, disassemble, or derive source code from the Services
• Use automated means (scraping, crawling, bots) to extract data from the Services beyond authorized API usage
• Circumvent or attempt to circumvent rate limits, authentication mechanisms, or other technical safeguards
• Use the Services to stalk, harass, discriminate against, or cause harm to any individual
• Upload or transmit malicious code, viruses, or any material that could damage or impair the Services
• Use the Services for any purpose that violates applicable export control or sanctions laws

Salmon reserves the right to suspend or terminate access immediately upon discovery of any violation of this section.

7. API Terms

If Customer accesses the Services via the Salmon API, the following additional terms apply:

• Authentication. All API requests must be authenticated using Customer-issued API keys. Keys are confidential and must not be shared, published, or embedded in client-side code.
• Rate Limits. API usage is subject to rate limits as specified in the applicable Order Form or API documentation. Salmon may throttle or temporarily suspend access if usage materially exceeds agreed limits.
• Availability. Salmon targets 99.9% monthly API uptime, measured as total minutes in the calendar month minus downtime, divided by total minutes. Scheduled maintenance windows (communicated at least 48 hours in advance) are excluded from downtime calculations. Specific SLA commitments and remedies, if any, are set forth in the applicable Order Form.
• Versioning. Salmon may release new API versions. Deprecated versions will be supported for at least six (6) months following notice of deprecation.

8. Data Processing & Security

Salmon processes Customer Data in accordance with our Privacy Policy and the following commitments:

• All Customer Data is encrypted in transit (TLS 1.2+) and at rest.
• Customer Data is stored in the United States (AWS US-West region).
• Salmon maintains administrative, technical, and physical safeguards designed to protect Customer Data against unauthorized access, loss, or alteration, as further described on our Security page.
• Salmon will not access Customer Data except as necessary to provide the Services, prevent or address technical issues, or as required by law.
• Salmon will promptly notify Customer of any confirmed security breach affecting Customer Data.

Where required under GDPR, CCPA, or other applicable data protection law, Salmon will enter into a Data Processing Addendum ("DPA") with Customer upon request. Contact legal@salmonrun.ai to request a DPA.

9. Confidentiality

"Confidential Information" means any non-public information disclosed by either party to the other, whether orally, in writing, or electronically, that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and circumstances of disclosure. Confidential Information includes Customer Data, Enriched Data, business plans, pricing, technical specifications, and security practices.

Each party agrees to: (a) use the other party's Confidential Information solely for the purposes of performing under these Terms; (b) protect such information using at least the same degree of care it uses for its own confidential information, but no less than reasonable care; and (c) not disclose such information to third parties except to employees, contractors, and advisors who need to know and are bound by confidentiality obligations at least as protective.

Confidentiality obligations do not apply to information that: (i) is or becomes publicly available without breach; (ii) was already known to the receiving party without restriction; (iii) is independently developed without use of the disclosing party's information; or (iv) is received from a third party without restriction.

If compelled by law to disclose Confidential Information, the receiving party will provide prompt notice (where legally permitted) so the disclosing party may seek a protective order.

10. Intellectual Property

Salmon IP. The Services, including all software, algorithms, models, documentation, trademarks, and underlying technology, are and remain the exclusive property of Salmon and its licensors. Nothing in these Terms grants Customer any right, title, or interest in the Services except the limited usage rights expressly set forth herein.

Customer IP. Customer retains all rights, title, and interest in Customer Data. Salmon acquires no ownership rights in Customer Data by virtue of these Terms.

Feedback. If Customer provides suggestions, enhancement requests, or other feedback regarding the Services, Salmon may use such feedback without restriction or obligation to Customer.

11. Warranties & Disclaimers

Mutual Warranties. Each party represents and warrants that: (a) it has the legal power and authority to enter into these Terms; and (b) it will comply with all applicable laws in its performance under these Terms.

Salmon Warranties. Salmon warrants that: (a) the Services will perform materially in accordance with the applicable documentation; and (b) Salmon will provide the Services using commercially reasonable care and skill.

Data Accuracy Disclaimer. While Salmon employs multi-source verification and AI-powered validation to maximize data accuracy, Enriched Data is provided on an "as-available" basis. Salmon does not warrant that Enriched Data will be 100% accurate, complete, or current. Data accuracy may vary based on the availability of public records, the recency of source data, and the specificity of Customer's input. Customer acknowledges that enriched business data is inherently subject to change (e.g., job changes, company acquisitions) and should be verified for critical use cases.

General Disclaimer. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." SALMON DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

12. Indemnification

By Salmon. Salmon will defend, indemnify, and hold harmless Customer from and against any third-party claim alleging that Customer's authorized use of the Services infringes a third party's intellectual property rights, and will pay any resulting damages or settlement amounts. This obligation does not apply if the claim arises from: (a) Customer's modification of the Services; (b) combination of the Services with non-Salmon products; or (c) Customer's use of the Services in violation of these Terms.

By Customer. Customer will defend, indemnify, and hold harmless Salmon from and against any third-party claim arising from: (a) Customer Data or Customer's use of Enriched Data; (b) Customer's violation of applicable law, including CAN-SPAM, TCPA, GDPR, or CCPA; or (c) Customer's breach of the Acceptable Use provisions of these Terms.

Procedure. The indemnified party must: (i) provide prompt written notice of the claim; (ii) grant the indemnifying party sole control of the defense and settlement; and (iii) provide reasonable cooperation at the indemnifying party's expense.

13. Limitation of Liability

Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY'S TOTAL AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY CUSTOMER TO SALMON IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Consequential Damages Waiver. IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, REGARDLESS OF THE CAUSE OF ACTION OR THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Exceptions. The limitations in this section do not apply to: (a) either party's indemnification obligations; (b) either party's breach of confidentiality; (c) Customer's breach of the Data Usage Rights & Restrictions or Acceptable Use sections; or (d) either party's willful misconduct or fraud.

14. Term & Termination

Term. These Terms are effective upon Customer's first access to the Services and continue until terminated. Individual subscription periods are governed by the applicable Order Form.

Termination for Cause. Either party may terminate these Terms (or an Order Form) if the other party: (a) materially breaches these Terms and fails to cure such breach within thirty (30) days of written notice; or (b) becomes insolvent, files for bankruptcy, or ceases operations.

Termination for Convenience. Either party may terminate an Order Form at the end of the then-current term by providing written notice at least thirty (30) days prior to renewal.

Effect of Termination. Upon termination:

• Customer's access to the Services will be suspended, and all API keys will be revoked.
• Customer must cease all use of Enriched Data that was provided under a terminated Order Form, unless otherwise agreed in writing.
• Upon written request made within thirty (30) days of termination, Salmon will provide Customer with a copy of Customer Data in a standard machine-readable format. After such period, Salmon may delete Customer Data in accordance with its data retention policies.
• All fees owed through the termination date remain due and payable.

Survival. Sections 4 (Fees), 5 (Data Usage Restrictions), 9 (Confidentiality), 10 (IP), 11 (Warranties & Disclaimers), 12 (Indemnification), 13 (Limitation of Liability), and 17 (Governing Law & Disputes) survive termination.

15. Third-Party Services & Integrations

The Services may integrate with or contain links to third-party services (e.g., CRM platforms, cloud storage providers, data sources). Salmon is not responsible for the availability, accuracy, content, or practices of third-party services. Customer's use of third-party services is governed by their respective terms and policies. Salmon makes no warranties regarding third-party services and shall not be liable for any loss or damage arising from Customer's use of or reliance on them.

16. Export Compliance

Customer acknowledges that the Services may be subject to U.S. export control and sanctions laws and regulations. Customer shall not access or use the Services in violation of any applicable export control or sanctions law, including by accessing the Services from, or providing Enriched Data to persons located in, any U.S.-embargoed country or territory.

17. Governing Law & Dispute Resolution

Governing Law. These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-law principles.

Dispute Resolution. Any dispute arising out of or relating to these Terms shall first be subject to good-faith negotiation between the parties for a period of thirty (30) days. If the dispute is not resolved through negotiation, either party may submit the dispute to binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted in San Francisco, California, before a single arbitrator. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Injunctive Relief. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or Confidential Information.

Jury Trial Waiver. TO THE EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ITS RIGHT TO A JURY TRIAL IN ANY ACTION ARISING OUT OF OR RELATING TO THESE TERMS.

18. Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations under these Terms (other than payment obligations) to the extent such delay or failure is caused by events beyond its reasonable control, including natural disasters, acts of government, pandemic, war, terrorism, labor disputes, power or telecommunications failures, or denial-of-service attacks. The affected party shall provide prompt notice and use commercially reasonable efforts to mitigate the impact.

19. Modifications to Terms

Salmon may update these Terms from time to time. We will notify Customer of material changes by email or by posting a notice on the Services at least thirty (30) days before the changes take effect. The "Last updated" date at the top of this page will be revised accordingly.

Continued use of the Services after the effective date of updated Terms constitutes acceptance. If Customer does not agree to the updated Terms, Customer may terminate the affected Order Form by providing written notice within thirty (30) days of the change notification.

20. General Provisions

Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Waiver. No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right.

Assignment. Neither party may assign these Terms without the other party's prior written consent, except that either party may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets. Any purported assignment in violation of this section is void.

Entire Agreement. These Terms, together with any applicable Order Forms and the Privacy Policy, constitute the entire agreement between the parties regarding the subject matter hereof and supersede all prior agreements, understandings, and communications, whether written or oral.

Notices. All notices under these Terms must be in writing and shall be deemed given when delivered by email (with confirmed receipt) or nationally recognized overnight courier to the addresses specified in the applicable Order Form, or for Salmon, to legal@salmonrun.ai.

Independent Contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

Contact Us

If you have any questions about these Terms, please contact us:

Salmon Labs, Inc.
San Francisco, CA
legal@salmonrun.ai
support@salmonrun.ai